Resolve up to 60% of your support tickets — automatically.
We build and run an AI “Support Brain,” trained on your own tickets and docs — answering customers instantly, 24/7, in every Indian language, with your team in the loop. You stop drowning in tickets without hiring — or firing — anyone.
✓ Live in 14 days✓ Resolution guarantee✓ DPDP-ready✓ Your data never trains anyone’s model
Built by operators who run their own company on AI software they built.
Support doesn’t scale — it just gets more expensive.
Every growth spurt means more agents, more training, more churn — to answer the same questions over and over.
of your tickets are the same repetitive questions — order status, returns, how-to, billing.
loaded cost per support agent, per year — and you hire more with every growth spurt.
of enterprise AI pilots show no real ROI — because the tool was never trained on your data or run properly.
You don’t want “an AI tool.” You want the problem gone — without a risky build, a new platform to learn, or letting your team go.
Meet your Support Brain
Not a generic chatbot. A private brain trained on your own knowledge — installed, run, and improved by us.
Ingest your mess
Your past tickets, help docs, SOPs, and call transcripts become the brain’s knowledge. (The step everyone else skips — and the #1 reason their AI fails.)
Ground every answer
It answers only from your verified knowledge, with citations — and says “let me get a human” when unsure. No hallucinated refunds.
Resolve, human-in-loop
Starts in Copilot (AI drafts, your agent approves), then graduates to Autopilot on the queries it has proven it handles perfectly.
Improve forever
Every correction trains it. We monitor, optimize, and add new skills every month. It gets better; you never touch the plumbing.
From your messy data to a working AI department — in 90 days
Done-for-you. Your only job: give us access and two reviewers. We do the rest.
Onboard & secure
Kickoff, connect your helpdesk + docs + transcripts, sign the DPA. Nothing is processed before it’s signed.
Ingest & go live
We clean, PII-mask, and index your knowledge, build the grounded agent, and ship the first version in Copilot mode.
Supervised rollout
It runs alongside your team, tuned against real tickets. Measurable resolution by day 30.
Graduate to Autopilot
Proven intents auto-resolve. Add WhatsApp + Indian languages. We train your team to adopt it.
Optimize & prove ROI
Full report vs. baseline, hit the guarantee, plan the next sprint (or the next department).
Not a chatbot. Not a platform you have to run. A department we run for you.
A generic chatbot
- —Trained on nothing specific
- —Hallucinates, annoys customers
- —You build & babysit it
- —Quietly abandoned in weeks
A SaaS AI platform
- —You buy seats / per-resolution
- —You run it & drive adoption
- —Integration is on your team
- —Generic, English-first
Avelix Support Brain
- ✓Trained on your tickets & docs
- ✓We install, run & own the outcome
- ✓Human-in-the-loop by design
- ✓WhatsApp + Indian languages, secure
Your data stays in India — and never trains anyone’s model.
Built to pass corporate security reviews from day one.
Signed DPA before any data. Built to Rule-6 safeguards.
Your data never mixes with another client’s.
Sensitive data masked before it’s ever indexed.
No-train, zero-retention contracts on every model.
Data stays in India; on-prem / VPC for BFSI.
Every action tracked, retained 12 months.
One install fee. One monthly retainer. We run it all.
Pricing scales with your volume. Start with a guarantee-backed pilot — prove it on your own data before you commit.
Pilot
Prove itOne channel, capped volume, Copilot mode — to prove resolution on your real data.
- ✓1 channel + top intents
- ✓Copilot (human-approved)
- ✓Owner dashboard
- ✓Resolution-or-refund guarantee
Support Brain
Most popularThe full done-for-you AI support department, multi-channel and managed.
- ✓Chat + WhatsApp + email
- ✓Copilot → Autopilot
- ✓Indian languages + integrations
- ✓Monthly build sprints + ROI reviews
Enterprise / Sovereign
RegulatedSingle-tenant VPC-in-India or on-prem, for BFSI and data-sensitive teams.
- ✓On-prem / private cloud
- ✓Strict isolation + DPA pack
- ✓Custom SLAs & security review
- ✓Voice add-on available
For context: one support hire ≈ ₹3–6L/yr · enterprise AI platforms run ₹50L+/yr (and you still staff them). Add Sales, HR, or Finance brains anytime — same engine, new knowledge.
We’ll autonomously resolve at least 40% of your repetitive tickets — at a human-verified quality bar — within 90 days, or you don’t pay the retainer until we do.
Plus: first version live in 14 days or the install is free. We prove it on your data in the pilot — the risk is ours, not yours.
Claim your free ROI AuditThe questions we get every time
Because it wasn’t trained on your knowledge and had no human in the loop. We ingest your tickets + docs, ground every answer with citations, and start in Copilot so your team approves until it’s proven. That’s the difference between a toy and a trained employee.
Built for it: India-region, per-tenant isolation, PII masked before indexing, your data never trains any model (zero-retention contracts), full audit logs, signed DPA. For BFSI we deploy on-prem/VPC so data never leaves your environment.
It removes the repetitive 60% so your people handle the work that needs a human — and you grow support without hiring. It’s a force-multiplier, not layoffs. The companies that went fully autonomous walked it back; we keep humans in the loop.
It answers only from your verified knowledge, cites sources, and escalates when unsure. High-stakes actions need human approval. We prove the quality bar in a paid pilot before you commit.
How many months and engineers — and what’s the cost of it failing like 95% of in-house pilots? One support hire is ₹3–6L/yr; this does the work of several and we run it. Your team builds product, not RAG plumbing.
Onboarding takes days. First version is live in 14 days, measurable resolution by day 30, full ROI by day 90. The fastest first step is the free Support ROI Audit on your real numbers.
See exactly what you’d save.
Get a free Support ROI Audit on your real numbers — your ticket volume, cost, and the exact share an AI brain can resolve. Worst case, you walk away with a costed map of your support waste.